About Rachel
Hi! I’m Rachel Jankowics, I joined the Serra TC dealership in 2022 and absolutely love being able to show our customers we care for not only them but their vehicles is our top priority. People know me for being friendly, funny, full of life, and reliable. It feels great to reassure customers that we have their best interests in mind at all times. While studying at General Motors Service Technical College, I’ve had the opportunity to earn many certifications. I love working in this industry because I truly enjoy assisting people, it has opened so many doors for me, and I look forward to what this outstanding dealership offers. I’m a big fan of Harry Potter and sci-fi when it comes to my free time. I love to spend as much time with my three children as possible; they are my everything. My other interests include playing the piano, painting, drawing, swimming, rollerblading, biking, concerts and festivals, and playing video games.
Customer rating
4.9 / 5 based on 862 ratings (627 written reviews)
Recent reviews
Rachel does a great job communicating!
— Daniel G. ,
Excellent as usual
— Thomas H. ,
She is the best to work with,Always on time and gets you out as fast as possible. She even put her #1 Tech Wesley on my repair,Keith Scott
— Keith S. ,
After serving 24+ years as a dealership tech, she is one of the best, if not the best service advisers I've ever worked with. bar none !!!
— Larry C. ,
The staff are always amazing and helpful if I have any questions. Nice relaxing waiting area too😊
— Sherrie A. ,
Very professional and helpful! Thanks
— Gloria B. ,
Rachel is always helpful and friendly when I need to get my vehicle serviced.
— Louis D. ,
Rachel is always great! No complaint there. However, yesterday, I was asking the mechanics to find out why my air bag indicator light was staying on. I also had a tire rotation and oil change. When Rachel brougt out the results and the bill.... I thought I was going to be sick!! I'm a retired person on a limited income. I don't drive much, but of course, I want to be safe when I do! Had I known it was going to cost $199 to check out this light..... I would have just taken it to The auto parts store and had them plug in the diagnostic tool that they have and learned that it was a "nothing serious" problem for free!! I'm not even sure I totally understood what Serra did. It sounds like they just "disabled" that sensor. I'm told, that because I don't drive much, the battery doesn't always charge up as it should. However, oddly enough, the day the light came on, I had just made a trip from Traverse City, to Mackinaw City, and a side trip from Mackinaw to Petoskey and back to Mackinaw, and was on my way back to Traverse City when the light came on! Go figure. By the way, this is a fairly new battery, maybe a year old, that Serra installed. The best of this story is that Rachel made an adjustment to the billing that seemed much more fair to me. When a service is going to cost over $100, it would be nice if the tech would advise you before completing the service. I would have most likely declined it.
— Sally S. ,
Rachel and Wesley were upbeat and professional!
— Gail B. ,
Amazing!
— Crystal B. ,