Meet the team at Serra Nissan of Traverse City
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Derek Bertram
Business Manager
Department: Finance & Insurance
Welcome to Serra Traverse City! I joined the dealership in July of 2018. I have 15+ years in the industry. Customers can always count on me to be honest, upfront, and easy going. I am CAC certified. O...
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Sean Knapp
Sales Manager
Department: Management Team
Hello and welcome! As Sales Manager, I’m proud to lead a team working hard to provide the very best service to our customers. With over 18 years of automotive industry experience, I love working with...
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Aaron Lehn
Collision Body & Paint Manager
Department: Management Team
I joined the auto industry over ten years ago, and have enjoyed working in the body shop department. Before that, I served in the US Navy for almost five years. As a Body Shop Manager at Serra Travers...
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Kristina Clark
Office Administrator
Department: Collision Center
Welcome! As Collision Center Office Administrator, I’m here to help. No one likes dealing with damage to their vehicle, but we aim to deliver a seamless experience from the moment you enter our shop...
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Susan Freshour
Customer Advocate
Department: Guest Service Team (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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Rachel Jankowics
Service Advisor Apprentice
Department: Service
Rating: 4.9 / 5 (750 ratings, 553 reviews)
Hi! I’m Rachel Jankowics, I joined the Serra TC dealership in 2022 and absolutely love being able to show our customers we care for not only them but their vehicles is our top priority. People know ...
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Calob Mason
Parts Advisor
Department: Parts
Hi! I’m Calob Mason, and I joined the auto industry in 2016. The best aspect of my job is being able to help my customers find the parts they are looking for. Guests can rely on me for honest, informa...
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Kelly Trammell
Sales Manager
Department: Management Team
After growing up in central California, I decided I needed a change and moved to Northern Michigan, I have fallen in love with our area. I have been working in the automotive industry for more than 20...
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Michelle Smith-ronk
Recruiter/Compliance
Department: Administration & Business Office
As a long-time employee of Serra Traverse City, progressing to my current position of Recruiter and Compliance Officer, I bring a sense of responsibility and genuine care for my colleagues. My charact...
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Michelle Rayner
Toyota Owner Loyalty
Department: Guest Service Team (BDC)
Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our ...
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Steven Hull
Estimator
Department: Collision Center
Hello and welcome! As estimator for the dealership, I’m proud to be part of the team helping customers have the best experience possible. Before entering the automotive industry, I spent twenty year...
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Ben Terpstra
Parts Advisor
Department: Collision Center
I have one motto: "Do it right the first time." Customers can depend on me to do just that, while providing friendly and accurate service. I strive to exceed their expectations. Since joining the auto...
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Felicia Whittaker
Customer Advocate
Department: Guest Service Team (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
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Leo Cherup
Nissan Sales Manager
Department: Management Team
I enjoy working with the Serra team to provide all of our customers a memorable experience. My goal is that you would recommend me to your family and friends for all of your automotive needs. Having t...
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Richard Sika
Wholesale Parts Advisor
Department: Parts
I was born and raised in Traverse City, starting my career in the Parts Department of Traverse Motors back in 1981. I spent ten years selling Toyota and Volkswagen parts, then switched to Grand Traver...
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Brandon Suzawith
Wholesale Parts Advisor
Department: Parts
I’m originally from Green Bay and I attended the Northeast Wisconsin Technical College. I started in Parts Sales, then moved to Shipping and Receiving, then to work at the Body Shop as a collision est...
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Sam Lederer
Shipping and Receiving
Department: Parts
Hello! My name’s Sam Lederer, and I joined Serra Traverse City in December 2017. I am known for being the “introvert” of the group. However, I go above and beyond for my customers and never waste thei...
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Angel Lederer
F&I Manager
Department: Finance & Insurance
Hi! I'm Angel Lederer, Sales Consultant here at Serra Traverse City. I have always worked in sales and can't get enough of the exciting nature it brings! I love connecting with my guests and helping t...
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Doug Osborne
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (155 ratings, 111 reviews)
Hi! Doug Osborne here, a sales consultant for Serra Traverse City. I started selling vehicles in 2007 because I love car shopping. My friends would ask me to go with them to find a car, even before I ...
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Mary Porter
Business Manager
Department: Finance & Insurance
Hello, everyone! I’m Mary Porter, and I joined Serra Traverse City in November 2019. However, my automotive career began over 23 years ago. I take pride in providing quality service to my guests and t...
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Dijon Dohm
Business Manager
Department: Finance & Insurance
New to the auto industry, but I understand the importance of hard work and great customer service. I take the time and listen to the needs and wants of my customers, doing my best to give them a 5-sta...
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Austin Cleary
Business Manager
Department: Finance & Insurance
I love working with the great group of people here at the dealership, especially our amazing customers who are just like family. It feels good to come into work each day and help our guests with their...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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Tyler Burns
Sales Consultant
Rating: 4.9 / 5 (80 ratings, 55 reviews)
Hello, friends! As a Sales Consultant for Serra Traverse City, I am beyond grateful for the opportunity to connect with the amazing customers in our area. My passion lies in helping individuals find t...
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Sue Korson
HR Director / Business Office Manager
Department: Management Team
Hi! I'm Sue Korson, and I would like to welcome you to Serra Traverse City. It feels great to work for a fantastic company and be able to help many amazing people. Although I am new to the car busines...
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Brenda Smith
Warranty Administration
Department: Service
My 3.5 years in Warranty Administration at Serra Traverse City have been a rewarding journey. As a dedicated professional, I strive to provide exceptional customer service and ensure the seamless reso...
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Dan Korte
Fixed Operations Director
Department: Management Team
Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team...
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Jesus Hernandez
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (26 ratings, 17 reviews)
As a Sales Consultant at Serra Traverse City, I bring a positive attitude and a passion for helping people to my role. Born in Mexico and raised in Suttons Bay, Michigan, I earned my bachelor's degree...
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Robert Warner
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (59 ratings, 44 reviews)
Hi, I'm a Sales Consultant from Traverse City, currently working at Serra Traverse City. I've been in sales for over 20 years, working across various industries. I'm passionate about building strong...
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Nick Ames
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (4 ratings, 4 reviews)
Hi, I'm a Sales Consultant at Serra Traverse City, originally from Kingsley. I graduated from Kingsley High School. I'm passionate about meeting new people – that's why I love sales! I aim to make ...
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Matt Shuker
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (11 ratings, 11 reviews)
I'm a sales consultant with four years of experience at Serra Traverse City. I'm dedicated to helping people find the right vehicle through an efficient and transparent process. I pride myself on my ...
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Lauren Piedmonte
Customer Advocate
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
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Connie Walter
Customer Advocate
Department: Guest Service Team (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse...
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Yigit Kilic
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (1 ratings, 1 reviews)
As a Sales Consultant in construction, I'm passionate about helping projects come to life. My background includes a degree in Economics from METU and years of experience building relationships with cl...
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Sarah Conway
Service Advisor
Rating: 4.9 / 5 (32 ratings, 21 reviews)
Welcome to Serra TC! I am Sarah Conway, ready to solve your automotive needs. I am a native of the Grand Traverse area and was raised around auto body shops from a young age. I hold a Bachelor's Degre...
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Jessse Walter
Parts Advisor
Department: Parts
I'm a Parts Advisor originally from Flint, Mi, now working for Serra Traverse City. I'm a pretty straightforward guy. I enjoy helping people get what they need. Outside of work, I like to spend my tim...
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Kaycie Noble
Sales Consultant
Department: Sales
👋Greetings! I am so excited to help you find your next 🚗 perfect vehicle!! I'm a people person and value kindness, gratitude, and integrity. I believe in approaching each day with a ✨positive atti...
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Jackson Yaple
Customer Advocate
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Jon Rodriguez
Customer Advocate
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Michael Hollis
Customer Advocate