About Sarah
Welcome to Serra TC! I am Sarah Conway, ready to solve your automotive needs. I am a native of the Grand Traverse area and was raised around auto body shops from a young age. I hold a Bachelor's Degree from Grand Valley State University in Aquatic Ecology and Plants Biology, which has become more of a hobby of mine these days. When not at work, you might find me working in my flower beds, biking the Boardman Loop Trail, or thrifting for vintage treasures. Our local Cherryland Humane Society also holds a special place in my heart; I often volunteer there on weekends. When working with me, you can expect compassion, attentiveness to you and your vehicle's needs, timely communication, and always being treated as a friend. I look forward to seeing you in our Volkswagen or Audi Service Center.
Customer rating
4.9 / 5 based on 85 ratings (65 written reviews)
Recent reviews
Very friendly and efficient.
— Gordon A. ,
Excellent! She was very cheerful, prompt, and helpful
— Sharon V. ,
Sarah was very good at explaining everything that was being done to my vehicle
— Michelle A. ,
Top notch customer care! We needed a specific day and time for our service appointment and Sarah happily made it happen. We couldn’t be happier with our experiences with Sarah at Serra Nissan.
— Jamie K. ,
Sarah was great. The fact that I'm having to return a 4th time for the same issue is ridiculous. I've never dealt with so much disorganization and lack of communication from any company until now. When my lease is over I will not be seeking another vehicle through Serra.
— James F. ,
Sarah was excellent as was everyone else who worked with me. All my car’s issues were communicated and addressed in timely fashion and a good place for breakfast while I waited was even recommended.
— Robert W. ,
Sarah was very friendly!
— Kathryn M. ,
Sarah takes her job seriously and answers all questions asked of her. She's very professional and detail orientated. Her personality is a good fit for this job or probably any job that she would work in.She is also very timely.
— Mark M. ,
Great. Sarah is always friendly and does a great job!
— Donald K. ,
Exceptional. She treated me as if I had bought a brand new car.
— Deborah H. ,